In today's rapidly changing business environment, speed and consulting savvy have joined technological capability as areas wherein the needs of customers are expanding and becoming increasingly complex.
Hitachi Cable is continually revolutionizing its business processes in response to the rapid changes in the environment in which it operates as a means to increase customer satisfaction and remain the partner of choice of its customers.
In this issue of Hitachi Cable News, we discuss the revolutionary groupwide changes implemented in Hitachi Cable since 2000.
Creating Client-focused Business Structure
Introduction
To meet the rapidly changing needs of the marketplace and rapidly provide reliable products and services to customers requires not just the application of IT at the departmental level, but also the leveraging of IT to optimize business processes with a view to improving the functionality of the entire company. To achieve this, Hitachi Cable has revolutionized its Company-wide business processes, introducing such information technologies as CRM, SCM, and KM that allow the effective use and sharing of information throughout the Company.


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Radical Reengineering of Business Processes and Information Management from the Point of View of Improving the Company as a Whole Sales R and D Procurement Design and Production Design and Production R and D Procurement